Retail Rapport Ltd. The Mystery Shopping Agency Nand House 1 Chatterton Road Bromley Kent BR2 9QW Tel: 0208 325 8974 Fax: 0208 289 6368 e-mail: mysteryshop@retailrapport.com Thank you for applying to become a mystery shopper for Retail Rapport Ltd. We are the fastest expanding mystery shopping company in the United Kingdom and it is necessary for us to build up our personnel database. At first your assignments may be sporadic, depending upon our clients' requests. Therefore, you may have to wait a while before you are given an assignment In order to become a mystery shopper with Retail Rapport Limited, you must agree to our Summary of Terms. We will need to know how far you are willing to travel from your home address and if you have independent means of transport. There will also be some demographic questions that we need to ask, so that we are able to match shoppers with our clients' retailing profile. A typical assignment will involve: - Receipt of reporting formats - Reviewing and understanding instructions - Visiting the retailing establishment - Taking on the role of a customer - Observing sales and service techniques - Observing general customer care standards - Returning the completed reporting formats to us by the due date The shopper will return all expense receipts to Retail Rapport Limited, with the written report of the assignment. The shopper must agree that all records, files and reports and other documents relating to Retail Rapport Limited and their clients' business, which the shopper shall use, prepare or come into contact with, during or as a result of, a shopping assignment, shall remain the sole property of Retail Rapport Limited. In providing services to Retail Rapport Limited, the shopper acknowledges that he/she will not disclose, to any individual or business, information concerning Retail Rapport Limited's methods, trade practices, evaluation of results or any information deemed by Retail Rapport Limited to be confidential. Due to the confidential nature of the industry, at least three references will be required, which will be verified. The shopper must agree that, at the commencement of their employment with Retail Rapport Limited, they will participate in any training programme that the company deems necessary for the shopper to attain the professional standards required.